Return & Exchange Policy

At MiniMO, we care about your experience from the moment you place your order until it reaches your doorstep. To keep our service smooth and fair for everyone, please review our return & exchange guidelines below. 

1. Return & Exchange at Delivery 

At MiniMO, returns and exchanges are handled only at the time of delivery. 

If you wish to return or exchange an item, it must be handed back to the courier before they leave. 

After the courier leaves, we’re unable to accept returns or exchanges. 

2. Conditions for Returns & Exchanges  

To qualify, items must be: 

• Unworn 

• Unwashed 

• In original condition 

• With all MiniMO tags attached 

We reserve the right to refuse returns that do not meet these conditions. 

3. Non-Returnable Items 

For hygiene and quality control, the following cannot be returned or exchanged: 

• Items that have been worn or washed 

• Items with perfume, deodorant, or makeup traces 

• Damaged items due to misuse or improper washing (including bleach/Clorox) 

• Sale and promotional items (unless defective upon delivery) 

4. Wrong or Defective Item 

If the courier delivers a wrong or damaged item: 

• Please inform the courier immediately 

• Our team will arrange a free replacement or exchange on the spot or at the next delivery slot 

We’re committed to making things right quickly and efficiently. 

5. Refunds 

Refunds are issued only in specific cases: 

• The item becomes unavailable or out of stock after placing the order 

• A confirmed manufacturing defect that cannot be replaced 

Refunds are processed within 3–7 business days, depending on your bank/payment method. 

Shipping fees are non-refundable. 

6. Exchange Requests 

Exchanges are available only at delivery, and depend on the availability of sizes and colors. 

Our couriers and support team will do their best to assist you. 

7. Washing & Care Policy 

To keep your MiniMO pieces looking fresh: 

• Wash inside out 

• Use cold water 

• Use mild detergent 

• No bleach / no Clorox 

• Air dry only 

We are not responsible for damage caused by improper washing. 

8. Customer Support 

If you ever need help or have questions, our support team is always ready to assist you via Instagram or our website.